Last updated: June 29, 2026
Thank you for shopping with Pixies Official Store (pixiesmerch.com), operated by TSURT, LLC. If you are not entirely satisfied with your purchase, this policy explains your options.
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1. RETURN WINDOW & ELIGIBILITY
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Eligible products may be returned within 30 days of the original purchase date. To be eligible:
- The product was purchased within the last 30 days;
- The product is unused, undamaged, unaltered, and in its original condition and packaging;
- You have obtained a Return Merchandise Authorization (RMA) number from TSURT Support before sending anything back; and
- The item is not listed as non-returnable below.
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2. DAMAGED OR DEFECTIVE ITEMS
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If you receive a damaged or defective product, contact us immediately (and within 30 days of delivery) at support@tsurt.com with your order number and photos, and we will make it right.
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3. EXCHANGES
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At this time, we do not offer exchanges.
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4. NON-RETURNABLE ITEMS
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The following are non-returnable and non-refundable:
- Books
- Footwear
- Gift Cards
- Headwear
- Health & Personal Care items
- Jewelry
- Posters
- Pre-Orders
- Programs
- Sale Items
- Software
- Swimwear
- Video Games
- Blind Bags / Boxes (a.k.a. Fukubags, FukuBoxes, Mystery Bags, Mystery Boxes)
Media / digital download products:
- We do not issue refunds for digital products once the order is confirmed and the product has been sent. If you have trouble receiving or downloading a product, contact us for assistance.
- Recorded media, including but not limited to CDs, DVDs, vinyl, and cassettes, are non-refundable.
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5. SHIPPING COSTS ON RETURNS
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- Original shipping charges and any duties are non-refundable.
- You are responsible for the cost of return freight (unless the return is due to our error or a defective/damaged item).
- We recommend using a trackable shipping method, as we cannot guarantee receipt of your return.
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6. REFUNDS
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Once we receive and inspect your return, we will notify you of approval or rejection. If approved, your refund will be processed to your original payment method within 1-5 business days. Depending on your bank or card issuer, it may take additional time to post. Sale items cannot be refunded; only regular-priced items are eligible.
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7. HOW TO START A RETURN
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Contact TSURT Support to request an RMA:
- Email: support@tsurt.com
- Phone: +1-949-429-0257
After we issue an RMA, ship the item to:
TSURT — Attn: Returns
1062 Calle Negocio, Unit J
San Clemente, CA 92673, USA
REF: (RMA number supplied by TSURT Support)
Returns sent without an RMA number may not be processed.
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8. YOUR STATUTORY RIGHTS
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Nothing in this policy limits any non-waivable rights you may have under applicable consumer-protection laws (including, for EU/UK consumers, any applicable statutory right of withdrawal/cancellation for eligible goods).
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9. CONTACT
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TSURT, LLC, 1062 Calle Negocio, Unit J, San Clemente, CA 92673, USA — support@tsurt.com — +1-949-429-0257.