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The General Product Safety Regulation, or GPSR, establishes product safety and traceability requirements for consumer products sold within the European Union.
The Pixies Official Store is operated and fulfilled by TSURT LLC. TSURT LLC is committed to providing safe products, maintaining appropriate product records, responding to product safety concerns, and making relevant manufacturer, traceability, and safety information available to customers.
This page provides a central point of contact for GPSR-related questions regarding products sold through the Pixies Official Store. Product-specific identification, materials, care instructions, warnings, and other relevant safety information may also be displayed on the applicable product page, product packaging, garment label, or accompanying documentation.
TSURT LLC
1062 Calle Negocio, Suite J
San Clemente, CA 92673
United States
Email: support@tsurt.com
For product safety questions, please include “PIXIES GPSR INQUIRY” in the email subject line.
For applicable products sold to customers within the European Union, our designated EU Responsible Person is:
International Associates Auditing & Certification Limited
The Black Church
St. Mary’s Place
Dublin 7, D07 P4AX
Ireland
Email: EUAR@ie.ia-net.com
For the fastest response, please also copy support@tsurt.com when contacting the EU Responsible Person.
To report a possible product safety issue, accident, injury, or missing safety information relating to a product purchased from the Pixies Official Store, please email support@tsurt.com.
Please provide as much of the following information as possible:
Product name and description
Product SKU, style number, or product identification number
Order number, when applicable
Date and location of purchase
Description of the concern or incident
Photographs of the product, packaging, labels, and affected area
Whether an injury or property damage occurred
Please stop using the product if you believe it may present an immediate safety risk.
Products sold through the Pixies Official Store may be identified by one or more of the following:
Product name
Product image or artwork
SKU or product identification number
Blank garment style number
Batch, production, or supplier information
Information printed on the product, packaging, sewn-in label, hangtag, or accompanying documentation
When contacting us, please provide any identifying information visible on the product or packaging so we can locate the appropriate product records.
Pixies apparel and soft goods may include T-shirts, sweatshirts, hoodies, long-sleeve shirts, hats, beanies, tote bags, and similar merchandise.
Depending on the product:
The blank garment manufacturer and style may be identified on the product page or garment label.
Fibre composition and country-of-origin information may be shown on the sewn-in garment label.
Care instructions are generally provided on the garment’s sewn-in label.
Products may be decorated using screen printing, embroidery, digital printing, appliqué, or other customary garment-decoration methods.
Adult apparel is intended for ordinary casual wear unless otherwise stated.
Garment manufacturers, materials, styles, colors, and countries of origin may vary between individual products and production runs. Customers should refer to the information provided with the specific product they receive.
The Pixies Official Store may also sell posters, art prints, vinyl records, CDs, cassettes, pins, patches, keychains, books, drinkware, and other accessories or collectible merchandise.
These products may be produced by different manufacturers or suppliers. Product-specific materials, intended use, warnings, age recommendations, and safety instructions will be provided on the product page, product packaging, label, or accompanying documentation when applicable.
Products should only be used for their intended purpose.
Vinyl records, CDs, cassettes, and other recorded media are intended for use with compatible playback equipment.
Packaging materials, including plastic wrapping, sleeves, inserts, and small removable components, should be kept away from babies and young children where they may present a suffocation or choking risk.
Recorded media and packaging should be stored away from excessive heat, moisture, and direct sunlight.
Pins, patches, keychains, jewelry, magnets, and similar accessories may contain small parts, sharp points, metal components, clasps, or removable pieces.
Unless specifically identified as a children’s product, these items are intended for adults and are not toys. They should be kept away from young children.
Customers should discontinue use if a product becomes broken, damaged, or develops exposed sharp edges.
Any product requiring a particular warning, age restriction, assembly instruction, or safety notice will have that information displayed on the product page, packaging, product label, or accompanying documentation when applicable.
Examples may include:
Small-parts or choking-hazard warnings
Age recommendations
Flammability precautions
Food-contact or cleaning instructions
Battery or electronic-product warnings
Instructions for safe handling, use, storage, or disposal
Please contact us immediately if you believe required product safety information is missing or unclear.
TSURT LLC maintains product identification and safety records appropriate to the products sold through the Pixies Official Store.
When a potential safety concern is reported, we may:
Request photographs or additional product information
Review the applicable product and supplier records
Contact the manufacturer, supplier, or EU Responsible Person
Provide safety instructions or other corrective information
Arrange a replacement, refund, withdrawal, or recall when appropriate
Notify the appropriate authorities when required
Consumer safety concerns are reviewed as promptly as reasonably possible.
For GPSR, product traceability, or product safety questions relating to merchandise sold through the Pixies Official Store, contact:
TSURT LLC
Email: support@tsurt.com
Recommended subject line: PIXIES GPSR INQUIRY
For general order, return, shipping, or customer-service questions that do not involve product safety, please use the contact information available on the store’s Contact page.