Last updated: June 26.2026
Delivery of your items will vary depending on your location and designated shipping method. Typically, items leave our warehouse within 2 to 3 business days. Business days are Monday-Friday, excluding federal holidays within the United States. Note that shipments can occasionally be delayed due to unforeseen circumstances.
Delivery Time = Warehouse Handling Time + Shipping Time
• Warehouse Handling Time is the time required for your order to leave our warehouse. Most orders are processed and shipped within 2–3 business days.
• Shipping Time begins once your order has left our warehouse and has been accepted by the shipping carrier.
International Orders
International orders may be subject to customs duties, import taxes, brokerage fees, import processing fees, value-added taxes (VAT), carrier handling charges, or other fees imposed by the destination country. These charges are not included in your order total at checkout unless otherwise stated and are the responsibility of the recipient.
You are the Importer of Record for your shipment and are responsible for complying with all import laws and regulations of the destination country, including the payment of any applicable duties, taxes, or fees.
Effective July 2026: The European Union removed its low-value import exemption. As a result, orders shipped to EU destinations may be subject to customs duties, import processing fees, and carrier handling charges regardless of order value.
Your shipping carrier or local customs authority may contact you to collect applicable import charges before or upon delivery. In some cases, invoices or customs bills may be issued several weeks after delivery.
Customs clearance times vary by country and are outside of our control. Customs processing delays are not included in the estimated shipping transit times displayed at checkout.
If an order is refused because customs duties, taxes, or import fees are not paid, any return shipping costs, carrier fees, customs charges, or other expenses incurred will be deducted from any eligible refund. Original shipping charges are non-refundable.
If the outstanding charges are not paid and the shipment is returned to the Pixies Official Store (PixiesMerch.com), the customer will not be refunded any shipping charges associated with the order.
At this time, we do not ship to the following locations.
The city of Doral Florida in the USA, Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Aruba, Antigua And Barbuda, Azerbaijan, Bangladesh, Bahamas, Bahrain, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia And Herzegovina, Botswana, Brunei, Bulgaria, New Caledonia, Cambodia, Republic of Cameroon, Cayman Islands, Colombia, Comoros, Congo, Congo, The Democratic Republic Of The, Côte d'Ivoire, Croatia, Curaçao, Czech Republic, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Ethiopia, Faroe Islands, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Haiti, Honduras, India, Indonesia, Isle Of Man, Israel, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Macao, Macedonia, Republic Of, Madagascar, Malawi, Malaysia, Maldives, Martinique, Mauritius, Moldova, Republic of, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands Antilles, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Philippines, Qatar, Reunion, Romania, Russia, Rwanda, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Sao Tome And Principe, Samoa, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Sint Maarten, Slovakia, Slovenia, South Africa, Sri Lanka, St. Vincent, Suriname, Syria, Thailand, Tanzania, United Republic Of, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, British, Yemen, Zambia, Zimbabwe, Aland Islands, Anguilla, Bouvet Island, British Indian Ocean Territory, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Cuba, Djibouti, Equatorial Guinea, Eritrea, Falkland Islands (Malvinas), French Guiana, French Southern Territories, Guinea, Guinea Bissau, Heard Island And Mcdonald Islands, Iran, Islamic Republic Of, Iraq, Kiribati, Korea, Democratic People's Republic Of, Libyan Arab Jamahiriya, Mali, Mauritania, Mayotte, Montserrat, Nauru, Niue, Norfolk Island, Pitcairn, Saint Barthélemy, Saint Helena, Saint Pierre And Miquelon, San Marino, Sierra Leone, Solomon Islands, Somalia, South Georgia And The South Sandwich Islands, Sudan, Svalbard And Jan Mayen, Swaziland, Tajikistan, Timor Leste, Togo, Tokelau, Tonga, Tuvalu, United States Minor Outlying Islands, Wallis And Futuna, Western Sahara.
We do not ship to any 3rd party fulfillment companies, also known as ship houses.
This list is subject to change without notice.
